Shopping Frequently Asked Questions
- What is the ordering process?
- What are your payment options?
- What about taxes?
- How long will it take to receive my product(s) ordered?
- How can I be sure you have an item in stock when I place an order?
- When am I charged after submitting an order request?
- What about warranty?
What Is The Ordering Process?
Ordering with ComfortShoeHaven.com is all about providing you with exceptional personal service. ComfortShoeHaven.com is committed in providing for all your sole troubles.
To place a REQUEST To ORDER, browse our website and click the "add to cart" button. This will add the product to your virtual shopping cart. You can view your shopping cart at anytime by clicking the "VIEW CART" link at the top right of the site. From there you can view/change/remove products from your shopping cart. When you have everything you need in your shopping cart, click the "SECURE CHECKOUT" button located on the Shopping Cart Contents page and follow the instructions.
REQUEST TO ORDER
When you add item(s) to your shopping cart and then click the CHECKOUT link, you are placing a REQUEST TO ORDER. This request is sent to our sales representative. At this point a request to order has been placed.
This only becomes an official order after you call and speak to a representative to confirm all details, shipping cost and to make payment.
Details regarding making your request to order an official order are provided during the checkout procedure, as well as an email sent to confirm receipt of your request.
The whole process is designed to maintain a one-to-one personal service!
Worry and risk free ordering with ComfortShoeHaven.com
What are your payment options?
Your security and privacy are very important to us. As such, we accept payment by the following methods:
- Visa or Mastercard via Paymentech via phone only for your security.
- Interac Email Money Transfers [ Details ]
- PayPal for PayPal members:
If you have a paypal account you can pay us directly via the PayPal service during checkout. PayPal payments should be sent to firstname.lastname@example.org. For details, visit http://www.paypal.com.
NOTE: We require that we will be eligable for PayPal's payment protection plan. Please make sure all your information with paypal is up-to-date.
- Bank Certified Cheque or Money Order:
Products will be shipped once we receive the cheque or money order.
What about taxes?
GST or HST applies within Canada and is based on the Province goods are shipped to.
OUTSIDE CANADA: No Tax
How long will it take to receive my product(s) ordered? How can I be sure you have an item in stock when I place an order?
For all order requests, we check availability of our stock and if it is not in stock, we then contact the supplier. If the item is in stock you should receive it within 5 days of ordering, if it is back ordered it may take up to 3 weeks, we would let you know the status if the item is out of stock.
When am I charged after submitting an order request?
All orders placed on our website are only offical once paid in full. You must contact us as detailed during the checkout process to change your REQUEST TO ORDER to an official order. We do not process payment until that time,. This allows you a buffer between placing an order request and paying for the order in case you want to check if it will ship right away, or is a product on backorder.
What about warranty?
All our footwear is backed by 1st Quality Standards. All our manufacturers take great pride in their high quality footwear.
We are the retailer not manufacturer, we would act as your representative to get a fair settlement.
At ComfortShoeHaven.com we take great pride in our honest & faithful customers.
If you have questions regarding warranty on specific footwear, please contact us.
PLEASE NOTE: WARRANTY CLAIMS DO NOT INCLUDE SHIPPING CHARGES OF ANY KIND. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY FOR SHIPPING WHEN CLAIMING WARRANTY, EITHER DIRECTLY WITH THE MANUFACTURER, OR THROUGH ComfortShoeHaven.com